Support

What to include

The more of this you can send, the faster I can fix it:

• How you sign in (Apple, Google or X) and the email on that account, so I can find you.
• Your car's name as it appears in the app, or its VIN.
• The app version, shown at the bottom of the app's Settings screen.
• Your car's model and its software version.
• What you did, what you expected, and what happened instead, with the time it happened.
• A screenshot, if there is something to see.

Common questions

How do I manage or cancel my subscription?

From the app's subscription screen, or on your iPhone under Settings → Apple Account → Subscriptions. Cancelling stops the next renewal; you keep access until the end of the period you have paid for. Subscriptions are billed and refunded by Apple, so refund requests go through Apple's Report a Problem page.

How does FleetCtrl connect to my car?

Through Tesla's official Fleet API. When you pair, you approve FleetCtrl's virtual key in the Tesla app. You can revoke that access at any time: remove FleetCtrl on Tesla's third-party app management page, or on the car's screen go to Settings → Locks and tap the bin icon next to the fleet.gbhapps.io key (the car asks you to confirm with a key card). Either one cuts FleetCtrl off completely.

I'm not getting alerts

Check that notifications are allowed for FleetCtrl in your iPhone's Settings, and that the alert you want is switched on in the app's settings. Sentry alerts also need Sentry Mode to be turned on. In FleetCtrl, tap the Sentry status on the main screen (Off, Armed, Aware) to switch it, or use the Tesla app or the car's screen.

How do I delete my account?

From the app's settings. Your account is scheduled for deletion and removed, with all of its data, after 14 days. If you change your mind in that time, open the app and tap Keep My Account.

Is FleetCtrl affiliated with Tesla?

No. FleetCtrl is an independent app and is not affiliated with, endorsed by, or sponsored by Tesla, Inc.

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